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Charges for using WhatsApp phone call

BK48
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on ‎01-11-2023 14:36

on ‎01-11-2023 14:36

I used WhatsApp to make an international phone call as I thought it was free while connected to my home WiFi.

But PAYG balance of roughly £11 got used up 

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MI5
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on ‎01-11-2023 15:07

on ‎01-11-2023 15:07

It's completely free to use WhatsApp over wifi @BK48 but you will get charged for data use if your wifi dropped out during the call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎01-11-2023 15:08

on ‎01-11-2023 15:08

Whatsapp is only free if calling another user who has the app on their wifi

What Is WhatsApp? How It Works, Tips, Tricks, and More (businessinsider.com)

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Jassy3
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on ‎01-02-2024 16:17

on ‎01-02-2024 16:17

This has also happened to me, even though I used Whatssap, I am trying to remove my spend cap but don’t seem to be able to through the app. It keeps directing me to a help page. Any suggestions?

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Oxonian
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on ‎01-02-2024 19:52

on ‎01-02-2024 19:52

@Jassy3 

This might help you :-

Guide: Spend Caps & Charge to Mobile on O2 

Please let us know how you get on. 

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