Solved: Charge with no SIM

Malta_Guy · ‎03-08-2022

Hi - I live in Malta and have a Maltese SIM card - which is selected - and an O2 SIM (my original UK number) which I keep in the phone for when I visit the UK.

Every time I send an SMS I get charged £0.02 by O2 - even though it is not using the O2 SIM. Even if I specifically switch off the O2 SIM I still get charged by O2.

Anyone know what's going on and how to stop it?

thanks

madasaf1sh · ‎03-08-2022

@Malta_Guy

As you have been roaming for over 63 days, you will be charged..

This will be an app on your phone sending the text, if its an iPhone it could be imessage, or whatsapp..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎03-08-2022

No idea @Malta_Guy but I'd be taking the O2 SIM out until I wanted to use it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎03-08-2022

Don't know what phone you have but on mine you can set which network SIM is used for SMS independently of data and calls using the SIM card manager.You need to check that and also you SMS app defaults to your Malteese network

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Malta_Guy · ‎03-08-2022

Thanks. But it's useful to have my uk number to receive uk calls if anyone needs to contact me. Hence why I have the dual sim

madasaf1sh · ‎03-08-2022

@Malta_Guy

As you have been roaming for over 63 days, you will be charged..

This will be an app on your phone sending the text, if its an iPhone it could be imessage, or whatsapp..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Malta_Guy · ‎03-08-2022

OK. Well at least I know why. Thanks

O2

Charge with no SIM

Talkalot

Hello

999 days

Change account name to another

Activate mms service