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Charge for receiving a call

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Caz23
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‎17-12-2022 17:04

‎17-12-2022 17:04

My father has a classic pay-as-you-go account. He recently received a call from a relative who really wanted to chat! After an hour or so, he received a message to say he (my father) had used all his credit and the call was ended! Dad had £16 credit so was baffled as to why this had happened. Even more strangely, his relative (who REALLY) wanted to chat, rang him back and the call continued even without credit.

Any clues anyone?

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MI5
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‎17-12-2022 17:13

‎17-12-2022 17:13

@Caz23 

Calls are free to receive so the phone must have been using data in the background, unless the call was via a voip app such as WhatsApp or Messenger etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎17-12-2022 17:13

‎17-12-2022 17:13

@Caz23 

Calls are free to receive so the phone must have been using data in the background, unless the call was via a voip app such as WhatsApp or Messenger etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Caz23
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‎18-12-2022 12:53

‎18-12-2022 12:53

Thank you. Perhaps that's it (that he was using What's App).

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MI5
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‎18-12-2022 13:19

‎18-12-2022 13:19

@Caz23 

He'll need to be connected to wifi to prevent mobile data use when using WhatsApp.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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