Changing tarrif

Elaine4 · ‎02-03-2021

Hi it wont let me change my tarrif from a 15 to a 10 pound tarriff

pgn · ‎02-03-2021

Changing from a higher to a lower tariff needs a call to O2, I am afraid - numbers are here: Guide: Coronavirus Community Help and Support. Use the Upgrade, Lost/Stolen, or Fraud option to get through, otherwise you'll just be disconnected.

Good luck!

Links to O2 Social Media Team here

MI5 · ‎02-03-2021

@Elaine4

Text 10DATABB to 21300

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎03-03-2021

@Elaine4,

@pgn You should be able to change PAYG Tariff up or down without contacting O2, but you can only change once per month - Maybe that's the problem?

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