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Changing tariffs problem

mib
Level 1: Joiner
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I recently had a top up of £15 and my balance got £10 and got 7GB big bundle tariff 

i usually get the 15GB bundle for £15 i decided to top up again and now my balance is £20 

when i wanted to change my tariff it says that they will assign me the new tariff bundle after a month not this month idk what to do because it doesn’t make any sense if my balance is £20 i can easily have a £15 bundle whats so wrong in that 

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MI5
Level 94: Supreme
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@mib 

Tariff changes take place at your next anniversary date.

If you want to change early, you need to call O2 on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120736 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@mib 

Tariff changes take place at your next anniversary date.

If you want to change early, you need to call O2 on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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