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Changing registered device

Valerie
Level 2: Apprentice
  • 68 Posts
  • 6 Topics
  • 1 Solutions
Registered:

I have text and web pay as you go, plus a bolt on which costs me £10 a month ....because our broadband and WiFi  were down for a week I had to use all my data on my tariff .... adding extra money didn't make any difference just added to a total and I now have a total of over £53 .... yet still using the bolt on if I am away from home ??? So where does this total go to ?? I need to speak to a human but just can't get a proper phone number to do this ?? 

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madasaf1sh
Level 66: Unequalled
  • 5411 Posts
  • 32 Topics
  • 1708 Solutions
Registered:

@Valerie 


Call 4445 from your phone it is on every page via the contactus link 

 

or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cleoriff
Level 94: Supreme
  • 110777 Posts
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Registered:

@Valerie 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 4445 or 0344 809 0222 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

*The Game Is On*

Girl in a jacket
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Valerie
Level 2: Apprentice
  • 68 Posts
  • 6 Topics
  • 1 Solutions
Registered:

I have just been on the phone almost 1 hour and no help whatsoever ...passed on to 4 "advisors" who just did not understand what I needed, and sadly I could hardly understand them ....totally useless, couldn't get anyone in U.K. to speak to either and I will now lose £53.98 because I have no other option than going to a different provider ...... O2 ...totally useless after all these years  ..... someone mentioned live chat, they did not understand what I wanted either, .... I have no data left on my pay and go tariff, and I use that for emergencies when we have to go out and there is no WiFi ...I needed this because I need cover for emergencies after my husband having had a heart attack couple years back .... I will go with another provider ...totally useless customer service ... I will also seek some legal advice ...

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