on 04-01-2018 02:21
I have recently found that my monthly moblile bill has become quite extortionate and wish to change to pay as you go. Unfortunately, I have not been able to find information anywhere on the 02 site. Just wondered if anyone can help me with this problem as I'm finding it increasingly difficult to manage payments due to a change in my circumstances. I'm hoping that, if feasible, pay as you go would be more manageable and easier for me to budget.
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on 04-01-2018 02:36
You need to end your contract first. Then call customer service on 202 and they will send you PAYG sim with your number transferred. There will be fees to be paid if you are not at the end of contract unless you are on Refresh in which case you can pay off the handset and give 30 days notice. Help here.
on 05-01-2018 16:20
Please let us know if there's something else we can do to help you! We hope to see you around