Solved: Changing from PAYG to a Big Bundle

CGS · ‎25-05-2021

Can someone please help with a couple of questions about changing from PAYG to a Big Bundle? Do I need a new sim and does my current PAYG credit balance automatically transfer to the new Big Bundle.

Many thanks for any help.

MI5 · ‎25-05-2021

@CGS

No new sim required and yes you keep your credit.

You can change tariff in your MyO2 http://www.o2.co.uk/myo2 but you won't be able to switch back to basic PAYG if you switch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎25-05-2021

@CGS

No new sim required and yes you keep your credit.

You can change tariff in your MyO2 http://www.o2.co.uk/myo2 but you won't be able to switch back to basic PAYG if you switch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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