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Changing from PAYG to a Big Bundle

CGS
Level 1: Joiner
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Can someone please help with a couple of questions about changing from PAYG to a Big Bundle? Do I need a new sim and does my current PAYG credit balance automatically transfer to the new Big Bundle.

Many thanks for any help.

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MI5
Level 94: Supreme
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@CGS 

No new sim required and yes you keep your credit.

You can change tariff in your MyO2 http://www.o2.co.uk/myo2 but you won't be able to switch back to basic PAYG if you switch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150653 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

@CGS 

No new sim required and yes you keep your credit.

You can change tariff in your MyO2 http://www.o2.co.uk/myo2 but you won't be able to switch back to basic PAYG if you switch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
655 Views