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Posts: 1,705
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Registered: ‎15-12-2014

Re: Changes from 23rd August

I didnt get this text Smiley Happy
iPhone 8 plus 64 GB Rose Gold (on Vodafone) Smiley Happy iPad mini 4 128 GB (wifi only)
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Posts: 4,226
Registered: ‎18-04-2018

Re: Changes from 23rd August

@jeanlyon

@MI5

@michael80

@alared

I'll see if I can get some more info, and will share any update I get here slight smile

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Community Manager
Posts: 4,226
Registered: ‎18-04-2018

Re: Changes from 23rd August

Hi everyone, we'd like to clear some confusion up. We’re bringing some changes to our Pay As You Go customers, but these apply to customers differently. For instance, there may be changes specific to Classic Pay As You Go customers that won’t apply to International SIM Pay As You Go customers. For all customer types, we’re sending texts personalised to their circumstances with a link to a website with more info.

 

For customers that don’t own a smartphone, providing a link in the SMS would have been a poor experience we feel (since they can’t open the link from their phone), so we are advising those customers to call 2202 for free where our automated IVR should be setup to explain changes specific to your circumstances. If that hasn’t been the case though, please PM me your Pay As You Go O2 number, date/time you called, and what type of SIM/account you have (if you know).

Community highlights:
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Level 1: Joiner
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Registered: ‎01-04-2018

Re: Changes from 23rd August

Still lots of confusion. There is no information on 2202.

Posts: 86,144
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Registered: ‎04-04-2012

Re: Changes from 23rd August

Why is it so difficult to just publish the new charges for each of the PAYG tariffs?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Level 1: Joiner
Posts: 3
Registered: ‎01-04-2018

Re: Changes from 23rd August

Just tried 2202 again and this time got a message telling me about changes affecting me.

I'm using Classic PAYG (the 1p/2p/3p one). The only changes notified to me on 2202 was that international texts are changing from 20p/text to 25p/text. Texts to Jersey, Io Man and Guernsey, stay at 20p/text. (Something about international bolt on - texts staying at 15p/text).

Hope this helps those with Classic PAYG.

Posts: 86,144
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: Changes from 23rd August

As I suspected and mentioned earlier.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 2: Apprentice
Posts: 10
Registered: ‎18-07-2016

Re: Changes from 23rd August

In addition to the changes to the Classic PAYG mentioned upthread, from the first renewal date after 23rd August, the £10 Big Bundle is changing to include 3GB of data (was 2GB) and 1000 minutes (was 250)
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Level 1: Joiner
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Registered: ‎10-08-2018

Re: Changes from 23rd August

Thank you very much for letting us know!K.
Level 2: Apprentice
Posts: 73
Registered: ‎27-04-2012

Re: Changes from 23rd August

[ Edited ]

I have still not had a text to say. I’m on the pay and go £20 big bundle with 2000 text 1000 mins and 6gb of data with data rollover of up to 6gb. 

Cant find any info if my big bundle will be changing and if they are going to keep the data rollover.  I lucky if I use just over 100 mins of calls some months. I do some months text more than others. I do find I’m using more data a month than I used to but even then I still don’t use more than 3 or 4gb most months. Would have liked o2 to also expand there WiFi calling to pay and go bundles. I been using an iPhone 6s for nearly 13 months now.

I have to top up with £20 before the 3rd of every month.

 

Darren