cancel
Showing results for 
Search instead for 
Did you mean: 

Changed my bundle

Minx
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I recently changed my bundle from £10 a month to £15 and when I topped up it only took £10  and said I had a £10 bundle but then it disappeared it then charged me £2 for using data (because the bundle disappeared) so I had to top up again to get another bundle but didn’t get back any of the credit from the previous £10 bundle it charged me for, I have searched high and low for a number to contact o2 but can’t find anything so have come here instead hoping to find some help. I have all the texts from o2 confirming all these payments and bundles, was just hoping the money would go back into my account so I didn’t have to worry about topping up next month but doesn’t look like this is going to happen. If anyone could help me or give me a free number to call so I can sort this I would be so grateful.

Message 1 of 2
81 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 122256 Posts
  • 609 Topics
  • 18982 Solutions
Registered:

@Minx 

4445 from your o2 phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
69 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 122256 Posts
  • 609 Topics
  • 18982 Solutions
Registered:

@Minx 

4445 from your o2 phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
70 Views