cancel
Showing results for 
Search instead for 
Did you mean: 

Changed from old 02 Unlimited PAYG to £5 Big Bundle

rachelemma
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, my mum has been on an old o2 Unlimited o2 texts and calls only PAYG tariff for years now that she doesn't top up or use so we decided to change her tariff to the £5 Big Bundle which was easy to do online. Received both text and email confirmation that she could start using it from today so I went to top up to activate it. The thing is that when I look at her tariff on myo2, it still says her tariff is her old o2 Unlimited tariff and I don't want to top up and end up activating her old o2 to o2 only tariff so I just wanted to know if I'm just being really thick and worrying for nothing and it'll activate the £5 big bundle once I top up or will it activate her old tariff?

Message 1 of 4
631 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143424 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@rachelemma 

You need to top up to activate the change Guide How to Top Up (PAYG) 

If you have any problems, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
629 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143424 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@rachelemma 

You need to top up to activate the change Guide How to Top Up (PAYG) 

If you have any problems, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
630 Views

rachelemma
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have just topped up but it still seems to show the old tarifftariff 2.PNGtariff.PNG

Message 3 of 4
625 Views

MI5
Level 94: Supreme
  • 143424 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@rachelemma 

If it hasn't updated by the morning, message O2 for help.

The O2 systems run maintenance at this time of night.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
622 Views