Solved: Change tarriff

michelle9 · ‎07-08-2020

hi I changed my tariff to £15 bundle but u have taken my money and given me my £5 bundle which I cancelled I topped up after I changed my tariff and really need the £15 bundle how can I sort this out

MI5 · ‎07-08-2020

@michelle9

You need to call 4445 and ask O2 to switch you over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-08-2020

@michelle9

You need to call 4445 and ask O2 to switch you over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎14-08-2020

Hey @michelle9 hope you managed to speak to someone to change it over.

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O2

Change tarriff

I’ve topped up 15 and wouldn’t let me get bundle. ...

iPhone on pay and go - use in USA

Has the real PAYG disappeared from O2?

£5 free credit

Roam in Europe