Cannot top up online

[Stew123]

The question I am seeking an answer for is " I cannot top up online". I have an e-card which works but I am in self isolation so cannot use it. Is the problem within the SIM card ie if I got a new SIM card would it solve the problem?

[Bambino]

@Stew123 See if this link helps: https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

If not, you'll have to try customer service. which is difficult at present.

Guide: Coronavirus Community Help and Support 

[MI5]

@Stew123 

Unlikely to be a SIM issue. 

See alternative methods here Guide How to Top Up (PAYG)