Cannot top up new phone registered to MyO2

[Barcud]

I bought an O2 PAYG phone for my Mum (95).

I have tried to top it up for the first time and am defeated.

I have succesfully registered the phone to my 'MyO2' account and it can receive incoming calls.

I know the problem isn't with my bank as I can see the 'approved' message coming back from them but the O2 site just fails to top up. I have tried 5 different cards across 3 banks with the same result every time.

Can anybody help!

Please.

John

[MI5]

@Barcud 

First top up must be with a voucher Guide How to Top Up (PAYG) 

[Barcud]

I read the link, thanks for that.

It must be me because I didn't see anywhere there about using a voucher first time only.

Hmm, I winder where to get one in lockdown.

The problem is that the phone is with my Mum 90 miles away in a care home.

Can vouchers be used without actually having the physical phone with me?

John

[MI5]

@Barcud 

It's in red at the top of the link.

Once you have a voucher number it can be entered in the phone by calling 4444.

[Barcud]

...or hopefully calling the full number?

[MI5 · Accepted solution]

Yes @Barcud 

As per the details in the link, or one of your Mum's carers could do it directly in the phone.

[Barcud]

Thanks for the speedy response.

Glad I don't have to deal with O2 direct to get answers.

Brilliant.

John

[Marjo]

Welcome to our community @Barcud , glad you got some helpful advice on here about topping up - don't hesitate to pop back in if you have any further questions anytime, or just want to have a chat.