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Cannot top up new phone registered to MyO2

Barcud
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I bought an O2 PAYG phone for my Mum (95).

I have tried to top it up for the first time and am defeated.

I have succesfully registered the phone to my 'MyO2' account and it can receive incoming calls.

I know the problem isn't with my bank as I can see the 'approved' message coming back from them but the O2 site just fails to top up. I have tried 5 different cards across 3 banks with the same result every time.

 

Can anybody help!

 

Please.

 

John

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MI5
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Yes @Barcud 

As per the details in the link, or one of your Mum's carers could do it directly in the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
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@Barcud 

First top up must be with a voucher Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Barcud
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I read the link, thanks for that.

It must be me because I didn't see anywhere there about using a voucher first time only.

Hmm, I winder where to get one in lockdown.

 

The problem is that the phone is with my Mum 90 miles away in a care home.

Can vouchers be used without actually having the physical phone with me?

 

John

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MI5
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@Barcud 

It's in red at the top of the link.

Once you have a voucher number it can be entered in the phone by calling 4444.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Barcud
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...or hopefully calling the full number?

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MI5
Level 94: Supreme
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Yes @Barcud 

As per the details in the link, or one of your Mum's carers could do it directly in the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Barcud
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Thanks for the speedy response.

Glad I don't have to deal with O2 direct to get answers.

 

Brilliant.

 

John

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Marjo
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Welcome to our community @Barcud , glad you got some helpful advice on here about topping up - don't hesitate to pop back in if you have any further questions anytime, or just want to have a chat. slight_smile

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