Solved: Cannot make calls

Natasha · ‎19-06-2019

Topped up my phone before the expirey date for the bundle roll over. Yesterday I received a message saying the the bundle roll over was successful. I am able to use my 4G and send texts however whenever I try to make a call I am put through to the top up service.

MI5 · ‎19-06-2019

@Natasha

If it's a call to a number that is chargeable and not included in your allowances, you will be diverted.

For example calls to 0845 etc numbers or the police non emergency number.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-06-2019

@Natasha

If it's a call to a number that is chargeable and not included in your allowances, you will be diverted.

For example calls to 0845 etc numbers or the police non emergency number.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎20-06-2019

to the forum @Natasha!

It's great to see @MI5's reply answered your question, and if you need any further help please come back and let us know

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