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Pay As You Go

Level 1: Joiner
Posts: 1
Registered: ‎19-06-2019
Accepted Solution

Cannot make calls

Topped up my phone before the expirey date for the bundle roll over. Yesterday I received a message saying the the bundle roll over was successful. I am able to use my 4G and send texts however whenever I try to make a call I am put through to the top up service.

Posts: 114,376
Topics: 569
Solutions: 15,444
Registered: ‎04-04-2012

Re: Cannot make calls


If it's a call to a number that is chargeable and not included in your allowances, you will be diverted. 

For example calls to 0845 etc numbers or the police non emergency number.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Cannot make calls

Welcome to the forum @Natasha!


It's great to see @MI5's reply answered your question, and if you need any further help please come back and let us know Smiley Happy

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