on 28-01-2024 12:59
I cannot make calls or send text messages, I can receive both and also use mobile data. Trying to get assistance through the live chat puts me in an endless loop of it telling me to call o2 despite me not being able to make calls from my phone
on 28-01-2024 13:10
Live chat is useless. Better to use Social Media
You can contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
on 28-01-2024 13:11
Some guides which may help:
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Guide: Text Message Tips (not sent or received)