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Cannot connect to WiFi extra in the tube

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Bamboccio
Level 2: Apprentice
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on ‎02-10-2020 17:35

on ‎02-10-2020 17:35

Hello,

Before lockdown I was able to connect to WiFi extra but not anymore. I have changed my phone but the SIM is the same. Any ideas?
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MI5
Level 94: Supreme
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on ‎02-10-2020 18:40

on ‎02-10-2020 18:40

@Bamboccio 

From other reports, it's currently not working.

I'd report it to O2 Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎02-10-2020 18:40

on ‎02-10-2020 18:40

@Bamboccio 

From other reports, it's currently not working.

I'd report it to O2 Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎02-10-2020 19:07

on ‎02-10-2020 19:07

@Bamboccio

Can you see the o2 WiFi Extra network?

Are you able to connect to the network name below:

Virgin Media WiFi

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Bamboccio
Level 2: Apprentice
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on ‎02-10-2020 20:30

on ‎02-10-2020 20:30

I can see both but cannot connect. So probably MI5 (thanks) is right.

Thank you.
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MI5
Level 94: Supreme
In response to Bamboccio
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on ‎02-10-2020 20:34

on ‎02-10-2020 20:34

You're not the first this last few weeks to mention it @Bamboccio 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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