Solved: Re: Cannot connect to WiFi extra in the tube

Bamboccio · ‎02-10-2020

Hello,

Before lockdown I was able to connect to WiFi extra but not anymore. I have changed my phone but the SIM is the same. Any ideas?

MI5 · ‎02-10-2020

@Bamboccio

From other reports, it's currently not working.

I'd report it to O2 Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎02-10-2020

@Bamboccio

From other reports, it's currently not working.

I'd report it to O2 Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎02-10-2020

@Bamboccio

Can you see the o2 WiFi Extra network?

Are you able to connect to the network name below:

Virgin Media WiFi

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

Bamboccio · ‎02-10-2020

I can see both but cannot connect. So probably MI5 (thanks) is right.

Thank you.

MI5 · ‎02-10-2020

You're not the first this last few weeks to mention it @Bamboccio

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

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