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Level 2: Apprentice
Posts: 75
Registered: ‎30-12-2014
Accepted Solution

Cannot connect to WiFi extra in the tube

Hello,

Before lockdown I was able to connect to WiFi extra but not anymore. I have changed my phone but the SIM is the same. Any ideas?
Posts: 116,557
Topics: 573
Solutions: 16,140
Registered: ‎04-04-2012

Re: Cannot connect to WiFi extra in the tube

@Bamboccio 

From other reports, it's currently not working.

I'd report it to O2 Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 41: Prodigal
Posts: 2,388
Registered: ‎04-04-2012

Re: Cannot connect to WiFi extra in the tube

@Bamboccio

Can you see the o2 WiFi Extra network?

Are you able to connect to the network name below:

Virgin Media WiFi

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Level 2: Apprentice
Posts: 75
Registered: ‎30-12-2014

Re: Cannot connect to WiFi extra in the tube

I can see both but cannot connect. So probably MI5 (thanks) is right.

Thank you.
Posts: 116,557
Topics: 573
Solutions: 16,140
Registered: ‎04-04-2012

Re: Cannot connect to WiFi extra in the tube

You're not the first this last few weeks to mention it @Bamboccio 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)