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Cancelling sim only

Lisa43
Level 1: Joiner
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I would like to cancel my sim only contract but every time I try to do so, it’s asking to text the number of the sim! 
my son has lost the phone with the sim in it so can’t receive the text. Can anyone advise how I can cancel this without having the sim to hand! 

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Enlli
Level 68: Extraordinaire
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You should have reported it lost. O2 would have sent a new SIM with the same number. Until reported you are liable for any charges the finder racks up.

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: Cancelling Your Contract 

Personally, knowing O2 on cancelling I would get the replacement SIM first

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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