on 09-09-2019 15:33
I ordered a new sim which has a different tariff to my old sim. However I lost it when I was moving back home and I'm still being charged for the sim even though I have not used it at all.
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on 09-09-2019 16:03
Call customer service for a replacement.
If it's a contract sim you will have to pay the monthly tariff as per the terms and conditions whether you use it or not.
You also need to report the sim lost so as you aren't charged for any usage on there.
on 10-09-2019 11:55
You should be fine if you follow the above advice @Krez but please do let us know if you have any further questions or issues.
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