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Cancelling/closing O2 account

Mark111
Level 1: Joiner
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on ‎07-09-2023 08:43

on ‎07-09-2023 08:43

Hi,

I was a pay as you go customer with a rolling plan but have now have transferred my numbers using PAC codes and have them activated and working with another provider.  I have also received my refund cheque in the mail for the remaining credit that was on my account.  However I am still receiving notification messages from O2 about taking the next payment for my rolling plan...  They can't because I removed my card from my O2 account but it is still a little annoying to keep getting these messages.
How do I 'fully and finally' close my account?

Thanks,

Mark

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MI5
Level 94: Supreme
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on ‎07-09-2023 08:52

on ‎07-09-2023 08:52

@Mark111 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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