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Cancelling an Auto Payment on my payg account

NigelParker
Level 1: Joiner
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Hello does anyone know how I can cancel one of my payments on PAYG on my mobile account.  I'm supposed to pay £20 a month but the account keeps taking an extra £15 out of my joint account which it was originally set up on.  Which means I'm paying £35 per month for my mobile 😞

 

Thanks in advance for your help...anyone.

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MI5
Level 94: Supreme
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@NigelParker 

Easiest way is to cancel it with your bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120715 Posts
  • 605 Topics
  • 18183 Solutions
Registered:

@NigelParker 

Easiest way is to cancel it with your bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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