Solved: Cancel payg

nigelwaite · ‎23-05-2024

I phoned 22 may 2024 to cancel my payg to go with another provider. I was told it would be cancelled. But I've just received a email saying if I do nothing now my payg with carry on from 6 June. I have already changed providers so it needs cancelling otherwise a unessesary bill will rack up which I won't be able to pay. Nigel Waite

MI5 · ‎23-05-2024

@nigelwaite

As it's PAYG you just need to cancel any auto top ups and stop using the sim.

Nothing else needed.

If you want to retain your number, get your PAC and give it to new provider.

Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-05-2024

@nigelwaite

As it's PAYG you just need to cancel any auto top ups and stop using the sim.

Nothing else needed.

If you want to retain your number, get your PAC and give it to new provider.

Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Cancel payg

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