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Level 1: Joiner
Posts: 2
Registered: ‎20-07-2019
Accepted Solution

Cancel a network switch on classic payg

[ Edited ]

I asked a young relative who claimed to know about these things to get a pac to move an ee number to O2 but it looks as if they've arranged to move from O2 to ee by mistake.

 

Is there a way to cancel a porting request once the online form has been submitted?

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Registered: ‎04-01-2009

Re: Cancel a network switch on classic payg

If the PAC had been used then y you would need to call customer service and ask them if it can be stopped. If the PAC hasn't been given to the other network it will simply expire after 30 days. 

Level 63: Greatness Assured
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Registered: ‎31-03-2010

Re: Cancel a network switch on classic payg

@Spen Ports don't happen on the weekend, so your only chance is to call customer service at 8 am on the dot on Monday morning, but I'm not certain if it can be stopped. Only customer service will be able to tell you.

I DO NOT WORK FOR O2

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Re: Cancel a network switch on classic payg

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Registered: ‎04-04-2012

Re: Cancel a network switch on classic payg

@Spen 

It will fail anyway as I presume you have an EE pac which won’t be recognised by o2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
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Re: Cancel a network switch on classic payg

That's kind of the problem, I tried repeatedly to get code from ee without success so I think they have got the code from O2

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Registered: ‎04-01-2009

Re: Cancel a network switch on classic payg


@Spen wrote:

That's kind of the problem, I tried repeatedly to get code from ee without success so I think they have got the code from O2


They can't. Only you can get a PAC so it won't go through.