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Lecky · ‎08-10-2023

I want to cancel a monthly payment to this number:xxxxxxxxxxx because I don't use it anymore.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

MI5 · ‎08-10-2023

You need to cancel the contract, not the direct debit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎08-10-2023

Flagged

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-10-2023

Direct debits need to be cancelled through your bank or by online banking

However, don't cancel the direct debit until the contract has been cancelled and the final bill has been produced and paid

Otherwise you could find your credit file has been marked with any O2 debt

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Enlli · ‎08-10-2023

If it's PAYG (Where you posted) you can cancel your Direct Debit with the bank, O2 can't do that.

If you are contract, follow the advice given

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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