Solved: Can’t top up

Yining · ‎31-01-2024

Hello! My phone number is (REMOVED), this is my first time to top up, but I can't recharge through the O2 app, I use the UK bank card. Thank you for your help.

MI5 · ‎31-01-2024

@Yining

Use a voucher for the first top up.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-01-2024

@Yining

Use a voucher for the first top up.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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