Solved: Re: Can’t top up

Shannon4 · ‎02-08-2020

I’ve tried to top up my card - phone call and on the app - won’t work.
I got a voucher and that worked.
But why can’t I top up with my card (tried multiple cards/banks)

MI5 · ‎02-08-2020

@Shannon4

You need to register a card in your MyO2.
If having problems, call customer service Guide: Coronavirus Community Help and Support

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-08-2020

@Shannon4

The first one needs to be done with a voucher.
After that, you can register a card and top up online.
Edit to add top up link Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Shannon4 · ‎02-08-2020

I already did top up with a voucher, that’s what I mean. That one worked. Now why won’t it let me top up by card after once topping up with a voucher.

MI5 · ‎02-08-2020

@Shannon4

You need to register a card in your MyO2.
If having problems, call customer service Guide: Coronavirus Community Help and Support

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Shannon4 · ‎02-08-2020

How do I register a card? I can’t find anywhere on the app that says to do that. I already tried phoning 4444 and entering my card details that way.

MI5 · ‎02-08-2020

Under payment details @Shannon4 or call 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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