Re: Can't top up

Tierneybob · ‎31-03-2020

Hi, I've just got my son a new payg but have tried 6 times to top up, both online and to 4444 with 2 different cards but I keep getting the same message that it's unsuccessful. Can anyone help? Thanks

MI5 · ‎31-03-2020

@Tierneybob

First top up needs a voucher

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎31-03-2020

The first top up has to be done by a voucher, after that you can use a card.

Guide How to Top Up (PAYG)

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Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Tierneybob · ‎31-03-2020

Thanks - how do I do that 😊

Tierneybob · ‎31-03-2020

Sorry ignore that - just noticed link

O2

Can't top up

Restart after using my allowance

Close account

Inheriting account/phonenumber from parent

Money taken yet phone not topped up!

wifi calling