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Level 1: Joiner
Posts: 1
Registered: ‎09-12-2018
Accepted Solution

Can’t top up new SIM card

Just got an o2 sim for my dad to contact us in an emergency and although we can call him the system does not allow us to top up online. Registered, validated and even used a different credit card!!! Please tell me I don’t have to go into a shop to have to top up!!

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Posts: 71,464
Topics: 677
Registered: ‎14-01-2013

Re: Can’t top up new SIM card

Hi @GeorgeB

Yes sorry, as it's a new one you will need to pick up a voucher from ANY shop or ATM

Other ways to top up here after you have used the voucher https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

*The Game Is On*


Posts: 69,714
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Can’t top up new SIM card

If you have a banking app you can normally top up through that.