Solved: Can’t top up. First top up.

Drefiek · ‎25-07-2021

Just got PAYG number. Says it can’t top up via the website and app. Help.

MI5 · ‎25-07-2021

You need a voucher for first topup Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Drefiek · ‎25-07-2021

I’ve tried multiple Cards.

MI5 · ‎25-07-2021

@Drefiek

You need a voucher for first topup Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Drefiek · ‎25-07-2021

It says on welcome leaflet with SIM card, ‘ top up any way you want’. Voucher not mentioned anywhere on documentation. But thanks will do.

MI5 · ‎25-07-2021

Yeah, O2 don't admit it but once you've done the first topup you can then do it online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Can’t top up. First top up.

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