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Can’t top up. First top up.

Anonymous
Not applicable
Just got PAYG number. Says it can’t top up via the website and app. Help.
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MI5
Level 94: Supreme
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@Anonymous 

You need a voucher for first topup Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 5
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4 REPLIES 4

Anonymous
Not applicable
I’ve tried multiple Cards.
Message 2 of 5
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MI5
Level 94: Supreme
  • 153808 Posts
  • 656 Topics
  • 29324 Solutions
Registered:

@Anonymous 

You need a voucher for first topup Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
776 Views

Anonymous
Not applicable
It says on welcome leaflet with SIM card, ‘ top up any way you want’. Voucher not mentioned anywhere on documentation. But thanks will do.
Message 4 of 5
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MI5
Level 94: Supreme
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Registered:
Yeah, O2 don't admit it but once you've done the first topup you can then do it online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
769 Views