Can't switch to Rolling Plan

[coconuts62351]

For a good half a year I was on a £10 Rolling Plan but up until a couple months ago my card simply will not work. I've tried both Visa and Mastercard but I get a technical error. That was through the O2 app. I just tried through the website and it has taken £10 but it's still giving me an error and my tariff has not changed. What can I do now?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

[Oxonian]

@coconuts62351 

I have had card rejections when topping up my PAYG handset in the past. However, I have topped up many times using vouchers purchased from shops and I have never once had a problem with them.