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Can’t receive or call from abroad

Lucas-1991
Level 1: Joiner
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on ‎23-11-2023 13:14

on ‎23-11-2023 13:14

I’m in Italy. I activated my SIM card and by topping up with £10 but for some reason I’m unable to receive or make calls to the UK. Can you please help me with this?

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MI5
Level 94: Supreme
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on ‎23-11-2023 13:22

on ‎23-11-2023 13:22

@Lucas-1991 

The only chance you have is to switch your phone to 2g.

Italy has no 3g and O2 PAYG phones only work on 2g or 3g for calls.

Try WhatsApp or Messenger if the person you are calling has those apps too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 66: Unequalled
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on ‎23-11-2023 14:29

on ‎23-11-2023 14:29

European roaming on O2 PAYG is a bit of a catastrophe at the moment

There are one or two PAYG type network that do European Roaming allowing 4G Calling

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎23-11-2023 15:25

on ‎23-11-2023 15:25

For sure

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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