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Level 1: Joiner
Posts: 4
Registered: ‎18-11-2019

Can't make calls

Please help me with my sim because I can't call but I can receive calls, outgoing calls are barred please help me on what to do
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Posts: 102,095
Topics: 550
Solutions: 12,999
Registered: ‎04-04-2012

Re: Can't make calls

@Calls 

I'd start off by topping up your credit 

Guide How to Top Up (PAYG) 

If you're still having problems after topping up, go into your local O2 shop to have SIM and phone checked or contact customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Can't make calls

Good morning @Calls, were you able to try the above since you last posted? Any progress?

 

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Level 1: Joiner
Posts: 4
Registered: ‎18-11-2019

Re: Can't make calls

No still same can't make outgoing calls but I can receive incoming calls. If I want to make an outgoing calls it says outgoing calls barred
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Level 1: Joiner
Posts: 4
Registered: ‎18-11-2019

Re: Can't make calls

I'm not in the UK now I visit my family in Nigeria so I have an important call need to call but I can't make outgoing calls barred.
Why is this??
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Posts: 102,095
Topics: 550
Solutions: 12,999
Registered: ‎04-04-2012

Re: Can't make calls

[ Edited ]

@Calls 

How much credit do you have?

Standard Rates

Our Pay As You Go customers will be charged at the following rate when calling or texting from this country.

Making a local call to landlines or mobiles will always be the same price as calling home when you're abroad.

Sending a picture message (MMS) costs 50p and it's always free to receive a text.

When in:  Nigeria     Calling:  United Kingdom (UK)

Landlines - per minute£2.00
Mobiles - per minute£2.00
 
Receiving calls - per minute£2.00
Sending texts - per message50p

Cost per MB of using data:

Data usage£7.20
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 88,065
Topics: 738
Registered: ‎14-01-2013

Re: Can't make calls

@Calls 

So did you ever speak to customer services as advised above? I'm sure they would have told you why your outgoing calls were barred.

*The Game Is On*

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Posts: 80,290
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Can't make calls

You may have a roaming bar which needs to be removed by customer service. 

But at £2 per minute and part minute I would recommend using a WiFi app. 

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Level 1: Joiner
Posts: 4
Registered: ‎18-11-2019

Re: Can't make calls

I can't even call customer service because I can't make outgoing calls. Please help me with this okay
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Posts: 102,095
Topics: 550
Solutions: 12,999
Registered: ‎04-04-2012

Re: Can't make calls

@Calls 

There is a link to live chat on the contact details I gave you.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)