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Can't make calls from abroad

Amara
Level 1: Joiner
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Hello, I'm wondering if anyone can help me here as I don't seem to be able to contact O2 customer services. I'm abroad (Europe) and cannot make any phone calls either to the UK or any countries in Europe. I'm also not able to call O2 numbers (top up, customer services, etc). I have enough money on the account so that's not a problem. I travel regularly and this has never happened before. How can I resume making calls? Thanks in advance!

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MI5
Level 94: Supreme
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@Amara 

Some things to try:
Manually search for another network
Reboot the phone
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@Amara 

Some things to try:
Manually search for another network
Reboot the phone
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Amara
Level 1: Joiner
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@MI5 Your suggestion to manually search for another network seems to have worked – much appreciated, thank you! 🙂 

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MI5
Level 94: Supreme
  • 127445 Posts
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  • 22137 Solutions
Registered:

You're welcome @Amara 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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