Can’t log into O2 app

[Arshad72]

I am a pay as you go customer but can’t log into my O2 app/web. I am getting this message 

“Something went wrong.

Oops. My O2 isn't available to you yet.

If you're new to 02, it can take up to 48 hours for your account to be ready.

If it's been longer than 48 hours, get in touch and we'll look into it for you.”

Any help will be appreciated.

Thanks.

[pgn]

Can you sign in on the web version, using a browser on your computer or phone or tablet, @Arshad72?

https://accounts.o2.co.uk/signin

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Arshad72]

No

[pgn]

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@Arshad72 wrote:

No

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Than you will need to contact O2, as @jonsie says above, using Social Media or calling 4445 (best time to call is 08:15am), @Arshad72 

Good luck!

[Arshad72]

No, I get this message on web version 

“Contact number already associated with another user”

Thanks