Can’t get internet, send or receive messages in France

[Steve59]

I’m on holiday in France. I alwss as ts but a big bundle each month do have unlimited texts and I have 16000 MB of data.

im not able to send or receive messages or make or receive calls or get any access to the internet but everything I’ve read on O2 says I should be able to use my allowances here.

can anyone help?

[MI5]

@Steve59 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Choose one with 3g coverage

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.