Solved: Re: Can't fit SIM card

Elmbow · ‎22-04-2021

Hi, I purchased a Motorola e6s and SIM card but the SIM card holder is wrong and no other adaptor supplied. I have a standard SIM but can't make it fit and unable to remove back cover as no groove to open it, so I assume it shouldn't be removed. Do I need to be able to change batteries?

gmarkj · ‎22-04-2021

The sim card should be a 3 in 1 - meaning you can push out the middle to the size you need @Elmbow.

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Cleoriff · ‎22-04-2021

@Elmbow

You may be better off going instore. They should be able to help.

Veritas Numquam Perit

jonsie · ‎22-04-2021

Check the manual here for instructions on removing back cover and sims page 4

https://help.motorola.com/hc/1762/90/pdf/help-moto-e6-plus-90-global-en-us.pdf

Your sim card should e a triple sim, meaning you can press out the correct size

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gmarkj · ‎22-04-2021

The sim card should be a 3 in 1 - meaning you can push out the middle to the size you need @Elmbow.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

b4u2 · ‎22-04-2021

One of the three sizes must put in

jonsie · ‎22-04-2021

That's helpful

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎22-04-2021

@jonsie wrote:
That's helpful

Veritas Numquam Perit

MI5 · ‎22-04-2021

As always

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Elmbow · ‎23-04-2021

Nice ... it worked, many thanks.

jonsie · ‎23-04-2021

Welcome

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