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Can't fit SIM card

Elmbow
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Hi, I purchased a Motorola e6s and SIM card but the SIM card holder is wrong and no other adaptor supplied. I have a standard SIM but can't make it fit and unable to remove back cover as no groove to open it, so I assume it shouldn't be removed. Do I need to be able to change batteries?

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gmarkj
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The sim card should be a 3 in 1 - meaning you can push out the middle to the size you need @Elmbow.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
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@Elmbow 

You may be better off going instore. They should be able to help.

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jonsie
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Check the manual here for instructions on removing back cover and sims page 4

https://help.motorola.com/hc/1762/90/pdf/help-moto-e6-plus-90-global-en-us.pdf

 

Your sim card should e a triple sim, meaning you can press out the correct size

gmarkj
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The sim card should be a 3 in 1 - meaning you can push out the middle to the size you need @Elmbow.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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b4u2
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One of the three sizes must put in

jonsie
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Cleoriff
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@jonsie wrote:

That's helpful wink


LOL

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MI5
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As always wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Elmbow
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Nice ... it worked, many thanks.

jonsie
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