Solved: Can't find live chat anywhere to increase spend ca...

BenA · ‎29-06-2022

Hi

Im abroad and can't use my travel bolt on because of my spend cap, and I can't find the live chat function on the O2 website anywhere to increase the cap. Does anyone know where to find it? The contact us pages just take you round in a circular way!!! Very annoying!!

MI5 · ‎29-06-2022

@BenA

O2 travel charges are excluded from spend caps so that's not the issue.

You may have an international bar on your account though.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎29-06-2022

@BenA

O2 travel charges are excluded from spend caps so that's not the issue.

You may have an international bar on your account though.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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