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Can’t call or text

Kel83
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎04-12-2020 18:15

on ‎04-12-2020 18:15

Hi wondered if anyone could help please. I have a pay as you go old Nokia brick phone with a bundle on it and a credit of £9.75. I live in the UK but am visiting the Channel Islands. I have network and roaming showing but can’t make any calls or texts it just keeps failing. I can receive calls and texts. Any suggestions please. Thank you
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MI5
Level 94: Supreme
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Registered:

on ‎04-12-2020 18:19

on ‎04-12-2020 18:19

@Kel83 

You may have an International call bar on your account.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 

Use the Skype option or another phone.
Or advice from an O2 Guru regarding a way to get through: When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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