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Level 1: Joiner
Posts: 3
Registered: ‎30-05-2018
Accepted Solution

Can't Check Data Usage on iPAD with pre loaded 12GB SIM

I recently bought a pre loaded 12GB Sim for my iPAD - seems to work Ok other than when I go into settings I can't use "Manage 02 Account" under mobile data to check my usage - it asks for an email / password login (I can't work out what it thinks the password is) - If I try "Forgot Password" it says it will send a reset email BUT the Ok button doesnt work !

 

Basically other than ringing and asking I dont seem to have any way to know how much data I've used.

 

Can anyone help ?

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Posts: 103,871
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Can't Check Data Usage on iPAD with pre loaded 12GB SIM

I use this to check mine https://mobilebroadbandaccess.o2.co.uk/Refresh/NewUserSignin
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎30-05-2018

Re: Can't Check Data Usage on iPAD with pre loaded 12GB SIM

Thanks, tried but get this error - pretty sure I'm using my correct number !

 

Please enter a valid O2 MBB Number.
 

We didn’t recognise the mobile broadband number you entered. Check that it’s correct and try again. If you haven’t used or activated your mobile broadband in the last six months, we might have disconnected you to re-use the number. To get a new mobile broadband sim, visit o2.co.uk/freesim, or give us a call on 0344 809 0222

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Posts: 103,871
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Can't Check Data Usage on iPAD with pre loaded 12GB SIM

If it really is the correct number, there must be a problem with your account or sim card.
I'd suggest calling customer service to fix it so you can use that link in future.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Can't Check Data Usage on iPAD with pre loaded 12GB SIM

Hi @r1chardv, have you found out more about this since you posted yesterday? 

 

Let us know if you made any progress, and welcome to the forum slight smile

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Level 1: Joiner
Posts: 3
Registered: ‎30-05-2018

Re: Can't Check Data Usage on iPAD with pre loaded 12GB SIM

Hi,

 

Been pretty disspapointed with the support response to this - probably made 3 or 4 quite long calls to O2 ipad support, who basically don't seem to know much about it.

 

Also had two promises of escalating to 2nd level support and heard nothing back at all.

 

I find it amazing they can't give me a reference number for the support call - they just say "notes will be made on my number" (not sure if they actually are as each new call centre operator knows nothing).

 

Real shame, the data SIM works fine, I've just no idea how much data I've used without making a 10 minute phone call.