Can not use GB

[TingYin]

First of all, I top up 15 pounds, and then I buy a 15 pound plan, but it only takes two pounds off me, and then I can't use the data, and I can't top up

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this