cancel
Showing results for 
Search instead for 
Did you mean: 

Can get on the internet

Jayne5
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Every time I try to get on the internet it says I’m not connected so I can’t search anything on Google 

Message 1 of 2
61 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 110838 Posts
  • 799 Topics
  • 6392 Solutions
Registered:

hI @Jayne5 

Have you got mobile data turned on?

If trying from Wifi at home you need to reboot your router.

Take your sim out and reinsert it....

Or contact O2

Give O2 a call on 202  or 0344 809 0202 (or use the specific Payment management number - 0800 902 0217 )

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Make sure your bill has been paid.

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
59 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 110838 Posts
  • 799 Topics
  • 6392 Solutions
Registered:

hI @Jayne5 

Have you got mobile data turned on?

If trying from Wifi at home you need to reboot your router.

Take your sim out and reinsert it....

Or contact O2

Give O2 a call on 202  or 0344 809 0202 (or use the specific Payment management number - 0800 902 0217 )

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Make sure your bill has been paid.

*The Game Is On*

Girl in a jacket
Message 2 of 2
60 Views