Calls dropping after 5 mins and data not working

[Leambrsd97]

Hi, recently changed to o2 last night thinking it’ll be a good idea, no. Since switching my calls drop after 5 mins I can’t even speak to o2 on the phone as it drops mid convo. I purchased a £10 top up to get 7gb data plus 20gb on the company which I never received. With the tariff it now has been removed so I lost my money from the top up. 

[madasaf1sh · Accepted solution]

@Leambrsd97 

Have you checked https://status.o2.co.uk to see if there are any issues in your local area

Also check Guide: How can I sort out my network issues? 

The 20GB will appear once you have used your 7GB, and the £10 pays for your bundle, and is not credit. 

You can always call 0344 809 0202 from an other phone or  if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG),

[Leambrsd97]

Yes mate I’ve checked, nothing wrong here, I’ve just noticed that the tariff I paid for last night has been removed from my account, so I’ve paid for a pack and it got added then removed the next morning