Call connecting to strangers

[zsoltk]

Hi. Me and my mother both live in the UK, both have o2. We are traveling in our home country (Slovakia). When she tries to call me, the phone just doesn't ring most of the time but I had a couple times when I tried to call my number from her phone and some English guy picked it up, an other time sounded like an Indian gentleman. Is there something wrong with the phone or the provider?

[MI5]

@zsoltk 

Make sure you are just dialling the number the same as you would at home without adding any dialling codes.

[zsoltk]

It just happened to me too, tried to call a friend and some British lady answered. Tried again and my friend picked up.

[Anonymous]

Could you ring 202 Customer Services and tell them please? We're not aware of any issues, so it would really help up us to get to the bottom of this. Thanks.

[MI5]

@zsoltk 

As you are roaming in Slovakia it's unlikely that O2 could do anything as if a fault, it will be on the local network.

[zsoltk]

I will try to call customer services tomorrow. I just tried to call my girlfriend and a stranger picked up again. I texted her she called me back straight and there was no problem.

[Anonymous]

I hope it gets resolved ASAP for you, @zsoltk. Tell them what you told us, that it's not just your phone doing it, it's happening to your mum too. To get through to speak to someone at o2, select the lost or stolen option. Please let us know when they get to the bottom of it.

[zsoltk]

They said what MI5. They can't do anything about it. Probably a server issue here. Told me to try to restart my phone tho.

[MI5]

That's the reason unfortunately @zsoltk 

Nothing O2 can do about roaming networks